ACCEPTANCE OF CLAUSE


You are now on Luggel’s official website.

By accessing and using this website, you accept and agree to be bound by the terms and provisions in this agreement. In addition, when using Luggel’s Services (to be defined), you shall be subject to any posted guidelines or rules applicable to such Services. You also agree that the content on this website may be posted and modified from time to time. All such guidelines or rules are hereby incorporated by reference into the terms of service.


Luggel is a business owned and operated by Centrics Global Sdn Bhd
Account means a registered account created by a Customer to use the Websites and to gain full access and to utilize the services provided by Luggel.
Customer(s) means any person who accesses the website and chooses to purchase an experience with either a Local Expert or a Tour Operator through Luggel.
Luggel Premium an additional 5% charge over the total amount as a fee, which includes the processing procedure, insurance and any related miscellaneous expenses.
Local Expert(s) means a person or a group of people approved by Luggel that supply Local Services to Customers.
Local Services means information regarding Local Experts, their contact details, services and recommendations, local destinations, activities, itineraries, travel facilities, tours and services provided by Local Experts.
Tour Operators means a company that offers their packages and deals, using Luggel as a medium of providing their services to Customers.
Luggel Trade Marks means all names, logos and trademarks of Luggel used in connection with the Websites and Services which are protected either by way of registration or under common law.
You, your means the Customer, whether individually or collectively.
Booking means a legally-binding contract, for which its acceptance is considered by payment to Luggel for any service provided by either Local Expert or Tour Operator.
Amendment means an adjustment to the booking that may result in a change of fees, itinerary changes and availability of the services.
Cancellation means a full termination of the contract between Customer and Local Expert or Customer and Tour Operators.
Services means experiences provided by either Local Experts (in the form of Local Services) Tour Operators, or even Luggel, that are made available for the benefit of the Customer(s).
Users means people of the Luggel community who are involved with Luggel operations, either as a Customer, Local Expert or Tour Operator.

LIABILITY

You acknowledge that you are solely responsible for compliance with all relevant laws, rules and regulations arising from your use of the websites and Luggel Services.

Luggel does not endorse or advocate any content submitted to the website or any opinion, recommendation, or advice provided by any Local Expert or Customer and we explicitly disclaim all liability in connection with all the content submitted.


INTELLECTUAL PROPERTY

Luggel strictly does not intend for any of its terms, conditions, products, services or content to be a victim of counterfeiting.

Luggel, in certain circumstances, possesses the full discretion to disable or terminate the account of Users who repeatedly infringe the intellectual property rights of others.

If you see a third party that is working or actively using our copyright, please let Luggel know via email at (insert email here)


MISCELLANEOUS

Cookies and Third Party Infringement

Luggel's website uses cookies for the improvement of the use of all Users. By using the Services, you consent to the use of cookies. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features Luggel offers, you may not be able to store your preferences, and some of Luggel's pages might not display properly.

Reviews

Reviews by the Customer help in ensuring that Luggel receives feedback regarding the Services provided. Customers who perform these reviews on the experiences and Services provided are called to do so in a manner that is sincere, polished, and without any profane language. Luggel respects the information provided by the Customer and keeps the feedback provided by the customer private and confidential.

Behavioural ads

The Customer acknowledges that Luggel cannot control where and how often ads will be displayed within the website. For instance, ads may be displayed next to ads of competitors, or on websites or applications that are undesirable to Customers. Luggel will use commercially reasonable efforts not to display ads on websites or applications that it determines to be defamatory, obscene, or illegal in nature. If Customer notifies Luggel that ads are being displayed in this manner, Luggel will use commercially reasonable efforts to prevent ads from continuing to display in this manner.

Promotions

Luggel may offer promotions, subject to any terms set out at the applicable time, on a specific Service. After the promotion, the said Service will automatically continue as a normally paid Service.


CONDITIONS OF USE - USER CONDUCT

In using the websites and the Services provided by Luggel, you agree not to:

 a. source a Local Expert and subsequently contact the Local Expert directly, to complete a booking or obtain any services from the Local Expert in order to avoid any payment obligation to Luggel in respect of the Services provided by Luggel;
 b. post, upload, publish, or otherwise transmit any content
  (i) that is unlawful, harmful, abuses or threatens others, harasses others, violent, defamatory, vulgar, obscene or indecent contents that promotes discrimination, bigotry, racism, hatred or invasion of privacy;
  (ii) which you do not have a right to transmit under any law or under contractual or fiduciary relationships;
  (iii) which would violate any laws, rules and regulations;
  (iv) which infringes any intellectual property or other proprietary rights of any third party;
  (v) which constitutes or contains or could be considered as 'junk mail', 'spam', 'chain letters', 'pyramid schemes', 'affiliate marketing', or unsolicited commercial advertisement;
  (vi) which contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; or
  (vii) which restricts or inhibits any other person from properly using or enjoying the websites or the Services provided;
 c. provide false, inaccurate, incomplete and outdated information and personal data;
 d. impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
 e. unlawfully obtain email addresses or other contact information of the Customers, Local Experts or any other Users of the Services or the websites by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications;
 f. use or exploit the websites or Services for any commercial purposes or for purposes other than what was intended by Luggel or in any manner that would mislead others into thinking that there is an association, authorization, relationship or endorsement by Luggel;
 g. interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services;
 h. engage in or use any data mining, robots, scraping or similar data gathering or extraction methods;
 i. violate any applicable local, state, national or international law, or any regulations having the force of law;
 j. further or promote any criminal activity or enterprise or provide instructional information about illegal activities; or
 k. obtain or attempt to access or otherwise obtain any materials or information through any means not intentionally made available or provided for through the Websites and in the course of providing the Services.

Luggel has the right to investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing any content from the websites, suspending or terminating the Account of such violators and reporting such violators to the relevant law enforcement and authorities.


HEADINGS

Headings for each section have been included above for your convenience, but such headings do not have any legal meaning, and may not accurately reflect the content of the provisions they precede.

If you have any queries or concerns regarding the terms of service stated above, please direct them to (support@luggel.com) and we will try our best to attend to your question.

ACCEPTANCE OF CLAUSE


You are now on Luggel’s official website.

By accessing and using this website, you accept and agree to be bound by the terms and provisions in this agreement. In addition, when using Luggel’s Services (to be defined), you shall be subject to any posted guidelines or rules applicable to such Services. You also agree that the content on this website may be posted and modified from time to time. All such guidelines or rules are hereby incorporated by reference into the terms of service.


Luggel is a business owned and operated by Centrics Global Sdn Bhd
Account means a registered account created by a Customer to use the Websites and to gain full access and to utilize the services provided by Luggel.
Customer(s) means any person who accesses the website and chooses to purchase an experience with either a Local Expert or a Tour Operator through Luggel.
Luggel Premium an additional 5% charge over the total amount as a fee, which includes the processing procedure, insurance and any related miscellaneous expenses.
Local Expert(s) means a person or a group of people approved by Luggel that supply Local Services to Customers.
Local Services means information regarding Local Experts, their contact details, services and recommendations, local destinations, activities, itineraries, travel facilities, tours and services provided by Local Experts.
Tour Operators means a company that offers their packages and deals, using Luggel as a medium of providing their services to Customers.
Luggel Trade Marks means all names, logos and trademarks of Luggel used in connection with the Websites and Services which are protected either by way of registration or under common law.
You, your means the Customer, whether individually or collectively.
Booking means a legally-binding contract, for which its acceptance is considered by payment to Luggel for any service provided by either Local Expert or Tour Operator.
Amendment means an adjustment to the booking that may result in a change of fees, itinerary changes and availability of the services.
Cancellation means a full termination of the contract between Customer and Local Expert or Customer and Tour Operators.
Services means experiences provided by either Local Experts (in the form of Local Services) Tour Operators, or even Luggel, that are made available for the benefit of the Customer(s).
Users means people of the Luggel community who are involved with Luggel operations, either as a Customer, Local Expert or Tour Operator.

LIABILITY

You acknowledge that you are solely responsible for compliance with all relevant laws, rules and regulations arising from your use of the websites and Luggel Services.

Luggel does not endorse or advocate any content submitted to the website or any opinion, recommendation, or advice provided by any Local Expert or Customer and we explicitly disclaim all liability in connection with all the content submitted.


PAYMENT TERMS

When you offer or provide Local Services to Customers, you are providing them directly to customers. (Refer to Conditions of Use (i)). The Local Services are not provided by Luggel. You agree to be solely responsible for the Content and Services posted. Luggel is independent of any arrangement or agreement made between the Local Experts and the Customers.

With regards to the arrangement of payments between Customer and Local Expert, Luggel will forward the necessary payment to the Local Expert in due time. You acknowledge and understand that payments to Local Experts may take within 5-7 working days.


INTELLECTUAL PROPERTY

Luggel strictly does not intend for any of its terms, conditions, products, services or content to be a victim of counterfeiting.

Luggel, in certain circumstances, possesses the full discretion to disable or terminate the account of Users who repeatedly infringe the intellectual property rights of others.

If you see a third party that is working or actively using our copyright, please let Luggel know via email at (insert email here)

DISCLAIMER: PHOTOGRAPHS, IMAGES AND VIDEOS

Luggel may offer the Local Experts the option of company-appointed photographers, videographer or any appointed person to take photographs, videos or produce any form of visuals. However, this availability only remains as long as you remain as a member and strictly for use in only the websites and for purpose of providing content that is related to the Services you provide.

Even so, the photographs that you post may be used for the purpose of marketing or any other Luggel-affiliated activity.


MISCELLANEOUS

Cookies and Third Party Infringement

Luggel's website uses cookies for the improvement of the use of all Users. By using the Services, you consent to the use of cookies. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features Luggel offers, you may not be able to store your preferences, and some of Luggel's pages might not display properly.

Reviews

Reviews by the Customer help in ensuring that Luggel receives feedback regarding the Services provided. Customers who perform these reviews on the experiences and Services provided are called to do so in a manner that is sincere, polished, and without any profane language. Luggel respects the information provided by the Customer and keeps the feedback provided by the customer private and confidential.

Behavioural ads

The Customer acknowledges that Luggel cannot control where and how often ads will be displayed within the website. For instance, ads may be displayed next to ads of competitors, or on websites or applications that are undesirable to Customers. Luggel will use commercially reasonable efforts not to display ads on websites or applications that it determines to be defamatory, obscene, or illegal in nature. If Customer notifies Luggel that ads are being displayed in this manner, Luggel will use commercially reasonable efforts to prevent ads from continuing to display in this manner.

Evaluation and Interview Process

All prospective Local Expert candidates are permitted to undergo a selection process. This is to ensure that Luggel brings on board a team that would be possible to maximise its potential. The decision made by Luggel on its hiring choices is final and appeals will not be entertained.


CONDITIONS OF USE - USER CONDUCT

In using the websites and the Services provided by Luggel, you agree not to:

 a. source a Local Expert and subsequently contact the Local Expert directly, to complete a booking or obtain any services from the Local Expert in order to avoid any payment obligation to Luggel in respect of the Services provided by Luggel;
 b. post, upload, publish, or otherwise transmit any content
  (i) that is unlawful, harmful, abuses or threatens others, harasses others, violent, defamatory, vulgar, obscene or indecent contents that promotes discrimination, bigotry, racism, hatred or invasion of privacy;
  (ii) which you do not have a right to transmit under any law or under contractual or fiduciary relationships;
  (iii) which would violate any laws, rules and regulations;
  (iv) which infringes any intellectual property or other proprietary rights of any third party;
  (v) which constitutes or contains or could be considered as 'junk mail', 'spam', 'chain letters', 'pyramid schemes', 'affiliate marketing', or unsolicited commercial advertisement;
  (vi) which contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; or
  (vii) which restricts or inhibits any other person from properly using or enjoying the websites or the Services provided;
 c. provide false, inaccurate, incomplete and outdated information and personal data;
 d. impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
 e. unlawfully obtain email addresses or other contact information of the Customers, Local Experts or any other Users of the Services or the websites by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications;
 f. use or exploit the websites or Services for any commercial purposes or for purposes other than what was intended by Luggel or in any manner that would mislead others into thinking that there is an association, authorization, relationship or endorsement by Luggel;
 g. interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services;
 h. engage in or use any data mining, robots, scraping or similar data gathering or extraction methods;
 i. violate any applicable local, state, national or international law, or any regulations having the force of law;
 j. further or promote any criminal activity or enterprise or provide instructional information about illegal activities; or
 k. obtain or attempt to access or otherwise obtain any materials or information through any means not intentionally made available or provided for through the Websites and in the course of providing the Services.

Luggel has the right to investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing any content from the websites, suspending or terminating the Account of such violators and reporting such violators to the relevant law enforcement and authorities.


HEADINGS

Headings for each section have been included above for your convenience, but such headings do not have any legal meaning, and may not accurately reflect the content of the provisions they precede.

If you have any queries or concerns regarding the terms of service stated above, please direct them to (support@luggel.com) and we will try our best to attend to your question.

ACCEPTANCE OF CLAUSE


You are now on Luggel’s official website.

By accessing and using this website, you accept and agree to be bound by the terms and provisions in this agreement. In addition, when using Luggel’s Services (to be defined), you shall be subject to any posted guidelines or rules applicable to such Services. You also agree that the content on this website may be posted and modified from time to time. All such guidelines or rules are hereby incorporated by reference into the terms of service.


Luggel is a business owned and operated by Centrics Global Sdn Bhd
Account means a registered account created by a Customer to use the Websites and to gain full access and to utilize the services provided by Luggel.
Customer(s) means any person who accesses the website and chooses to purchase an experience with either a Local Expert or a Tour Operator through Luggel.
Luggel Premium an additional 5% charge over the total amount as a fee, which includes the processing procedure, insurance and any related miscellaneous expenses.
Local Expert(s) means a person or a group of people approved by Luggel that supply Local Services to Customers.
Local Services means information regarding Local Experts, their contact details, services and recommendations, local destinations, activities, itineraries, travel facilities, tours and services provided by Local Experts.
Tour Operators means a company that offers their packages and deals, using Luggel as a medium of providing their services to Customers.
Luggel Trade Marks means all names, logos and trademarks of Luggel used in connection with the Websites and Services which are protected either by way of registration or under common law.
You, your means the Customer, whether individually or collectively.
Booking means a legally-binding contract, for which its acceptance is considered by payment to Luggel for any service provided by either Local Expert or Tour Operator.
Amendment means an adjustment to the booking that may result in a change of fees, itinerary changes and availability of the services.
Cancellation means a full termination of the contract between Customer and Local Expert or Customer and Tour Operators.
Services means experiences provided by either Local Experts (in the form of Local Services) Tour Operators, or even Luggel, that are made available for the benefit of the Customer(s).
Users means people of the Luggel community who are involved with Luggel operations, either as a Customer, Local Expert or Tour Operator.

LIABILITY

You acknowledge that you are solely responsible for compliance with all relevant laws, rules and regulations arising from your use of the websites and Luggel Services.

Luggel does not endorse or advocate any content submitted to the website or any opinion, recommendation, or advice provided by any Local Expert or Customer and we explicitly disclaim all liability in connection with all the content submitted.


PAYMENT TERMS

When you offer or provide Local Services to Customers, you are providing them directly to customers. (Refer to Conditions of Use (i)). The Local Services are not provided by Luggel. You agree to be solely responsible for the Content and Services posted. Luggel is independent of any arrangement or agreement made between the Local Experts and the Customers.

With regards to the arrangement of payments between Customer and Local Expert, Luggel will forward the necessary payment to the Local Expert in due time. You acknowledge and understand that payments to Local Experts may take within 5-7 working days.


INTELLECTUAL PROPERTY

Luggel strictly does not intend for any of its terms, conditions, products, services or content to be a victim of counterfeiting.

Luggel, in certain circumstances, possesses the full discretion to disable or terminate the account of Users who repeatedly infringe the intellectual property rights of others.

If you see a third party that is working or actively using our copyright, please let Luggel know via email at (insert email here)


MISCELLANEOUS

Cookies and Third Party Infringement

Luggel's website uses cookies for the improvement of the use of all Users. By using the Services, you consent to the use of cookies. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features Luggel offers, you may not be able to store your preferences, and some of Luggel's pages might not display properly.

Reviews

Reviews by the Customer help in ensuring that Luggel receives feedback regarding the Services provided. Customers who perform these reviews on the experiences and Services provided are called to do so in a manner that is sincere, polished, and without any profane language. Luggel respects the information provided by the Customer and keeps the feedback provided by the customer private and confidential.

Behavioural ads

The Customer acknowledges that Luggel cannot control where and how often ads will be displayed within the website. For instance, ads may be displayed next to ads of competitors, or on websites or applications that are undesirable to Customers. Luggel will use commercially reasonable efforts not to display ads on websites or applications that it determines to be defamatory, obscene, or illegal in nature. If Customer notifies Luggel that ads are being displayed in this manner, Luggel will use commercially reasonable efforts to prevent ads from continuing to display in this manner.

Tour Operator Application

In order to be a Tour Operator that is affiliated with Luggel, a pitching and decision process will be made. Anything contractual between Tour Operator and Luggel can be negotiated. After negotiations, all contractual terms are final.


CONDITIONS OF USE - USER CONDUCT

In using the websites and the Services provided by Luggel, you agree not to:

 a. source a Local Expert and subsequently contact the Local Expert directly, to complete a booking or obtain any services from the Local Expert in order to avoid any payment obligation to Luggel in respect of the Services provided by Luggel;
 b. post, upload, publish, or otherwise transmit any content
  (i) that is unlawful, harmful, abuses or threatens others, harasses others, violent, defamatory, vulgar, obscene or indecent contents that promotes discrimination, bigotry, racism, hatred or invasion of privacy;
  (ii) which you do not have a right to transmit under any law or under contractual or fiduciary relationships;
  (iii) which would violate any laws, rules and regulations;
  (iv) which infringes any intellectual property or other proprietary rights of any third party;
  (v) which constitutes or contains or could be considered as 'junk mail', 'spam', 'chain letters', 'pyramid schemes', 'affiliate marketing', or unsolicited commercial advertisement;
  (vi) which contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; or
  (vii) which restricts or inhibits any other person from properly using or enjoying the websites or the Services provided;
 c. provide false, inaccurate, incomplete and outdated information and personal data;
 d. impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
 e. unlawfully obtain email addresses or other contact information of the Customers, Local Experts or any other Users of the Services or the websites by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications;
 f. use or exploit the websites or Services for any commercial purposes or for purposes other than what was intended by Luggel or in any manner that would mislead others into thinking that there is an association, authorization, relationship or endorsement by Luggel;
 g. interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services;
 h. engage in or use any data mining, robots, scraping or similar data gathering or extraction methods;
 i. violate any applicable local, state, national or international law, or any regulations having the force of law;
 j. further or promote any criminal activity or enterprise or provide instructional information about illegal activities; or
 k. obtain or attempt to access or otherwise obtain any materials or information through any means not intentionally made available or provided for through the Websites and in the course of providing the Services.

Luggel has the right to investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing any content from the websites, suspending or terminating the Account of such violators and reporting such violators to the relevant law enforcement and authorities.


HEADINGS

Headings for each section have been included above for your convenience, but such headings do not have any legal meaning, and may not accurately reflect the content of the provisions they precede.

If you have any queries or concerns regarding the terms of service stated above, please direct them to (support@luggel.com) and we will try our best to attend to your question.

Fees and Booking Policy


Because your vacation itinerary has the potential for adjustments to be made, the local experts that work with us are all for the cause of ensuring the best booking methods for your convenience. Regarding the policies that follow, they are subject to change based on our discretion. As our service to you is us of utmost concern, we will notify you with the regards to the situation you are in. However, it remains your responsibility to check if any changes have been made.


Luggel Premium

For every booking, Luggel imposes an additional 5% 'Luggel Premium' charge over total amount as a fee, which includes the processing procedure, insurance and any related miscellaneous expense. It is non-refundable in all circumstances unless in the event of trip cancellation by the Local Experts.


Payment

At Luggel, we leverage on ipay88's service as our payment system to ease all products & services' transactions. Hence, we accept all debit/credit card and majority payment methods.




Amendment Policy


The Local Experts that work with us work under the procedure that if amendments need to be made, they must be done with at least 48 hours' worth of prior notice to Luggel's support team. It is set as such so as to maintain the high quality service that Luggel aspires to deliver. If the amendment changes the value of the booking or the package purchased, after approval by Luggel, the customer will be informed to make a payment consisting of the additional sum during the trip.


Details subject to amendment include:

  Time and date of tour

  Number of people


Payment

When a Local Expert makes a listing for a Local Service on Luggel.com, the Local Expert can list a price for the Local Service. The Local Expert may decide to offer the Local Service for free, or to make the price dependent on a variable, such as the logistics that need to be taken into account for taking part in the relevant Local Service. A booking made by the Customer for the Local Service is considered to be an acceptance of the price decided upon.

Once a booking is accepted, the Customer and Local Expert agree to enter into a contract, and the Customer shall pay to Luggel's designated account via the payment method as provided above (please refer to the paragraph 'Payment'). Third-parties may or may not charge a transaction fee for making such payment. You agree to be fully liable for any such transaction fee.

If the payout is in a different currency, then Luggel reserves the right to apply the proper exchange rate to the amount due.

In the event of an amendment, customers should communicate to Local Experts/Tour Operators and the Luggel support team, also topping up additional 10% Luggel Premium of travel services price for any inconvenience caused.




Cancellation and Refund Policy


To cancel a booking that either 1) affects the purchase for an experience with a Local Expert or 2) affects the purchase for an experience with the Tour Operator implies that the Customer understands and is in full knowledge that he or she will compensate any inconvenience that was caused to any of the two parties mentioned above, including Luggel, in the form of a penalty, payable by the Customer. Please refer to (relevant section) with regards to the penalties in the form of a case-by-case basis.

Any request for cancellation and refunds arising from any amendment or cancellation of booking shall be communicated to Luggel via email at (insert our relevant email here) in accordance to the terms for cancellation and refund as provided below or notified to the parties from time to time.

Notification of cancellation and refund up to 10 days prior to the date of the scheduled experience, 80% of the agreed price shall be refunded to the Customers while a penalty of 20% of the agreed price will be payable by the Customers as breach of contract, where 10% of the amount will goes to Travel services providers while 10% goes to Luggel.

Notification of cancellation and refund up to 4 days but less than 10 days prior to the date of the scheduled experience, 50% of the agreed price shall be refunded to the Customers while a penalty of 50% of the agreed price will be payable by the Customers as breach of contract, where 35% of the amount will goes to Travel services providers while 15% goes to Luggel.

Notification of cancellation and refund 4 days or less prior to the date of the scheduled experience, no refund will be provided to the customers due to the breach of contract., 75% of the agreed price amount will goes to Travel services providers while 25% goes to Luggel.

Any coupon or discount code used by a Customer to make such booking will not remain valid in the circumstances of a cancellation.

The Customer can expect confirmation from Luggel in due course, stating that the cancellation has been successfully processed and given full attention. If the Customer does not receive said confirmation, the Customer must act to contact Luggel as soonest possible via email at (insert email here). If the process involves a refund, a fund transfer will be processed within seven (7) working days from the date of the sent email.

If you have any questions about our policies, you can either refer to our FAQ section or email us at (same email).

Luggel reserves the right to request the Customers to cancel any purchase or booking if necessary. Should Luggel do so, a full refund will be made to the Customer and the refund shall be remitted to the Customer within seven (7) working days after cancellation. Should there be a cancellation by the Tour Operators or Local Experts, a full refund will also be made to the Customer and the refund shall be remitted to the Customer within seven (7) working days after cancellation.

In the event of a cancellation by Luggel, Tour Operators or Local Experts, the Customers could communicate to reschedule the date of enjoying the travel services or are entitled to any compensation, damages, reimbursement or other sum, except for the refund amount stipulated above.




Ratings and Reviews


The guidelines for these reviews are incorporated by reference. These are intended to be consistent and to supplement the Terms of Use stated above and the Privacy Policy that is to follow. By submitting any content to Luggel, you represent and warrant that:

You are the sole author and owner of the intellectual property rights thereto

All content that you post are accurate

Use of the content you supply does not violate the Terms of Use and will not cause injury to any person or entity; and

You have not and are not entitled to receive any compensation in any form and from any party in connection with submitted content.




Dispute between Members


If a dispute between members ever arises, Luggel reserves the right to investigate the cause of the dispute. A dispute can take many forms (i.e: verbal, via internet platforms, on trip)

Customer-Local Expert

Customer-Tour Operator




Termination and suspension


A contract between any member parties can be discharged, terminated or determined in a number of ways. The manner of default in which a contract is terminated or ended is by the completion of the task that had been stated in said contract. This agreement shall remain in full force and effect while you use the Services. You may terminate your use of the Services at any time.

If there is a breach of contract, Luggel reserves the right to terminate ties and contractual relationship with any Member or company affiliated with Luggel.

Termination will occur if the Terms of the Terms and Conditions agreement is violated, and

Termination can happen for any reason at the discretion of the business.

Upon termination of your account or contract, your right to use the Services, access the website and any content will immediately cease.




Disclaimer


WE ENDEAVOUR TO PROVIDE THE BEST SERVICE WE CAN, BUT YOU UNDERSTAND AND AGREE THAT THE LUGGEL SERVICE IS PROVIDED 'AS IS' AND 'AS AVAILABLE', WITHOUT EXPRESS OR IMPLIED WARRANTY OR CONDITION OF ANY KIND. YOU USE THE LUGGEL SERVICE AT YOUR OWN RISK. NEITHER LUGGEL NOR ANY OWNER OF CONTENT WARRANTS THAT THE LUGGEL SERVICE IS FREE OF MALWARE OR OTHER HARMFUL COMPONENTS. IN ADDITION, LUGGEL MAKES NO REPRESENTATION NOR DOES IT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY THIRD PARTY APPLICATIONS (OR THE CONTENT THEREOF) OR MEMBER CONTENT. YOU UNDERSTAND AND AGREE THAT LUGGEL IS NOT RESPONSIBLE OR LIABLE FOR ANY TRANSACTION BETWEEN YOU AND THIRD PARTY PROVIDERS OF THIRD PARTY APPLICATIONS OR PRODUCTS OR SERVICES ADVERTISED ON OR THROUGH THE LUGGEL WEBSITE. AS WITH ANY PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR JUDGEMENT AND EXERCISE CAUTION WHERE APPROPRIATE. NO ADVICE OR INFORMATION WHETHER ORAL OR IN WRITING OBTAINED BY YOU FROM LUGGEL SHALL CREATE ANY WARRANTY ON BEHALF OF LUGGEL IN THIS REGARD. SOME ASPECTS OF THIS SECTION MAY NOT APPLY IN SOME JURISDICTIONS IF PROHIBITED BY APPLICABLE LAW.